Make a claim
When accidents happen we’re here for you.
Our team is available 24/7 to resolve your claim as quickly as possible.
Motor claims
Report any accident of any kind to us within 24 hours, even if you don’t intend to make a claim.
Windows & glass
If you need to make a claim, our partners at Auto Windscreens will handle it all for you.
Breakdown assistance
This number is for customers that have breakdown assistance on their policy.
24 hour / 365 days a year
Home claim
Report home insurance claims promptly to avoid delays and additional evidence requirements.
Mon-Fri 9am-5pm
Which product would you like more information on?
Always claim directly with us
- Repair your vehicle through our repair network which guarantees the quality of your repair.
- Get roadside accident recovery fast.
- You may get a replacement vehicle if you need one.
- Our claims inspectors act immediately to protect your policy from excessive costs.
- We have dedicated intelligence teams who use cutting edge technology to fight fraud.
- We have a network of solicitors to help you recover uninsured losses where we determine that you are not at fault for the accident.
What you’ll need to make a claim
Have your policy reference to hand
You can find your home insurance policy number on any correspondence you have from us.
Provide as much detail as you can
The more we know, the quicker we can help you. Withholding any information may impact your claim.
Prepare a list of losses, if applicable
We will require details of everything that may be damaged or lost.
Proof of ownership may be required
Please be ready to provide receipts of valuations, if required.
Frequently asked questions
How do I report a claim with Acorn Insurance?
Call our dedicated New Claims Line: 0173 2747 100 24hrs a day 365 days a year.
Want us to call you back? Then send the following text: Text “CLAIM” to 83118
Or If you would like to discuss a claim that has already been reported to us, you can do so by calling 0330 3310714 during our office opening hours, which are
Monday- Friday: 09:00 — 17:00 / Saturday & Sunday: Closed
What information do I need to provide when filing a claim?
Have your policy details, incident description, and relevant documentation ready.
Is there a time limit for filing a claim after an accident?
What documents are required to support my claim?
How long does the claims process take with Acorn insurance?
Please ensure you provide all requested information to us in a timely fashion.
Do I need a police report to file a claim?
What deductions could be taken from your settlement?
Your policy excess amount(s).
Any damages to the vehicle that existed prior to the accident being claimed for.
Any unpaid insurance premiums.
If you have financed, hired or leased your vehicle, please consider any outstanding payments to the hire purchase company, leasing company, bank or lender.
How does Acorn Insurance value my vehicle?
How is the claim amount determined?
The claim amount is assessed based on factors like damage severity and policy coverage.
What if I disagree with the claim decision?
You may contact the Acorn claims team on 0330 3310714 to discuss concerns or refer to the policy terms for dispute resolution.
What happens if my vehicle is repairable?
What happens if my vehicle is a total loss (write-off)?
What does Total loss mean?
Can I choose my preferred garage?
Yes, you do have the flexibility to choose a repair facility, or we can recommend one from our trusted network to avoid potential delays in the process.
When does a claim affect my No Claims Discount?
If we can recover the money that we pay for the damage to your vehicle or if we don't have to pay for the damage or loss to any other party involved in your claim, then your No Claims Discount (NCD) will not be affected. However - if the renewal date falls prior to the recovery of the repair/hire costs from the third-party insurer then your NCD will be affected.
If I make a claim for windscreen or window damage, does it affect my No Claims Discount?
What is Third party liability?
What if the other party is at fault and uninsured?
Your policy may include coverage for uninsured motorists. Contact us on 0345 0920700 and we will guide you through the process. Alternatively, you can text 83118 to request a call back.