Accidents happen, but at Acorn Insurance, we’re here to assist you when they do. Did you know motor insurers paid out £9.9bn in 2023, a record year according to the Association of British Insurers’ Motor Insurance Claims Tracker?
At Acorn, our dedicated team is available 24/7 and committed to helping you resolve your claim as quickly as possible. Whether you’re dealing with motor claims, windows and glass damage, or breakdown assistance, follow the handy steps we have compiled below to make a successful claim should the need arise.
Always Report Any Accident
Regardless of whether you intend to make a claim, reporting any accident within 24 hours is crucial. Late reporting can result in a late reporting excess, which is an additional fee you may have to pay. To avoid this, please report any accidents promptly.
To request a call back outside of our in-house team opening hours, you can complete our online form or by texting “CLAIM” to 831181.
Get Your Facts Straight!
Before you contact us, it is vital that you have all the information. Therefore, prior to contacting us, ensure you:
- Provide as much detail as possible about the incident.
- In fire or theft incidents, secure a crime reference number from the Police.
- Obtain details of third parties involved, such as their vehicle registration, names, addresses, and contact numbers, and take photos of the damage to all vehicles involved.
- Prepare a list of damages/losses and be ready to provide proof of ownership if requested.
Making a Claim: Make the Right Choice
To speed up the Claims process, ensure you contact the correct department initially. These include:
- Motor Claims: Call our dedicated New Claims Line at 0345 0920700 or text “CLAIM” to 83118.
- Windows & Glass Claims: Our partners at Auto Windscreens will handle these claims for you. Call the team directly on 0345 9998000
- Breakdown Assistance: If you need breakdown assistance with your policy, call our Breakdown Line 24/7. Our team is standing by to receive your call on 0330 3310194
Our Commitment: Quality Repairs and Unwavering Support
At Acorn Insurance, we are committed to providing quality repairs and support. As an Acorn customer, we will:
- Send a replacement vehicle if needed*.
- Get roadside accident recovery to you promptly.
- Repair your vehicle through our trusted repair network.
- Utilise dedicated intelligence teams to combat fraud.
- Act swiftly with our claims inspectors to protect your policy from excessive costs.
- Provide Solicitors who can help you recover uninsured losses when you’re not at fault.
*Please check your policy documents to confirm if this cover is applicable.
How to Make a Claim: Frequently Asked Questions
We understand that in an emergency, having instant access to essential information is crucial. That’s why we’ve curated a handy list of frequently asked questions (FAQs) for you to utilise promptly. Should the worst occur, rest assured that you’ll find informed answers at your fingertips.
How Do I Report a Claim with Acorn Insurance?
To report a claim with Acorn Insurance, you can use the following options:
- Call the dedicated New Claims Line: 0345 0920700 (available 24/7, 365 days a year).
- You can claim online here or text “CLAIM” to 831181 to request a callback so our team can process your application.
What Details Do I Need When Making a Claim?
Before you begin the process of making a claim, make sure to gather the following pieces of information:
- Your Policy Reference: Have either your policy reference, vehicle registration, or address handy as our team will ask for it first.
- Accident/Claim Details: Provide as much detail as possible about the incident.
- List of Damages/Losses: Prepare a list of damaged or lost items.
How Long Does the Claims Process Take?
The length of time it takes to complete a claim varies based on factors such as claim type, complexity, location, third-party compliance, and evidence availability.
However, rest assured, our team is committed to processing your claim as swiftly as possible. Be sure to provide as much information as possible when you first notify us of an incident, as this can greatly speed up proceedings.
What is a No Claims Bonus?
A No Claims Bonus (NCB) is a reward you receive for not making any motor claims during a period of insurance, usually (but not always) annually. If you don’t claim, you earn an extra year’s NCB, which can result in discounts at renewal the following year.
However, making a claim may impact your NCB. Also, your NCB can expire following a two-year period of remaining uninsured.
Feel free to reach out if you need further assistance!
Remember, Acorn Insurance is your trusted partner, providing expert coverage for various needs, including private car and taxi insurance. We value your trust and are committed to guiding you through the claims process, ensuring a smooth and hassle-free experience.
For more details, visit our Make a Claim page. If you need further assistance, feel free to contact our team. Don’t hesitate to reach out if you need help with your claim. We’re here to assist you every step of the way.
Acorn Insurance: Your Trusted Partner When Accidents Happen
At Acorn Insurance, we’ve got your back – especially regarding claims. We understand that accidents can be overwhelming, but don’t worry! Our dedicated team ensures an efficient and seamless claims process. Here’s how we support you:
- Swift Assistance: Our trusted partners offer a comprehensive suite of services, from vehicle repairs to legal advice. Whether you need roadside assistance or replacement vehicles, we’ve got you covered.
- Experience Matters: With over 40 years in the insurance industry, we’ve been there, done that, and bought the t-shirt! If you have a less-than-perfect driving history, fear not; we consider many applications that other insurers won’t. Get a hassle-free, no-obligation quote to suit your needs today!
Don’t wait – request your specialist quote online now and experience the Acorn difference. Your peace of mind is our priority!
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