Complaints Publication Report
Complaints Publication Report
Firm Name: Acorn Insurance & Financial Services Ltd
Group (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1 July 2024 — 31 December 2024
View brands / trading names covered by this report on our FCA register entry
| Number of complaints opened by volume of business | ||||||||
| Product / service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Banking and credit cards | per 1000 accounts | N/A | ||||||
| Home finance | per 1000 balances outstanding | per 1000 sales | ||||||
| Insurance and pure protection | 1.50 per 1000 policies in force | 1.60 per 1000 policies sold | 823 | 770 | 27% | 73% | 51% | Other general admin/customer service |
| Decumulation and pensions | per 1000 policies in force | per 1000 policies sold | ||||||
| Investments | per 1000 client accounts | per 1000 sales or equivalent transactions | ||||||
| Credit related | – | – | 12 | 13 | 62% | 38% | 69% | Other general admin/customer service |
| Claims management | per 1000 claims in progress and/or leads generated | N/A | ||||||
| Funeral plans | per 1000 plans in force | per 1000 plans sold | ||||||